Terms of Service

1. Agreement

By accessing or using CrewBase ("the Service"), you agree to be bound by these Terms of Service. If you are using CrewBase on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

The Service is operated by Create Entrance B.V.
Binderij 7Hbis, 1185 ZH Amstelveen, the Netherlands
KvK: 56248644

2. Description of Service

CrewBase is a staff management platform for food & beverage businesses, providing time-clock recording, shift scheduling, HR management, register closing, and tip distribution features.

3. Accounts and Access

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorised use of your account.
• Each user account must correspond to a real individual.
• Accounts are non-transferable.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Upload malicious code, viruses, or any content that may disrupt the Service
• Scrape, reverse-engineer, or copy the Service without written permission
• Use the Service to process data of individuals without lawful basis

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. As the organisation subscribing to CrewBase, you are the data controller for the personal data of your staff. Create Entrance B.V. acts as a data processor on your behalf.

A Data Processing Agreement (DPA) is available upon request and is required for organisations subject to GDPR. Please contact info@create-entrance.com to obtain a signed DPA.

6. Subscription and Payment

• Subscription fees are charged monthly or annually as agreed at sign-up.
• All prices are exclusive of VAT. Applicable VAT will be added according to EU regulations.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days' written notice.
• No refunds are issued for partial months, except where required by applicable law.

7. Service Availability

We aim for high availability but do not guarantee uninterrupted access to the Service. Planned maintenance will be communicated in advance where possible. We are not liable for losses resulting from Service downtime.

8. Intellectual Property

All intellectual property rights in the Service, including software, design, and documentation, remain the property of Create Entrance B.V. You are granted a limited, non-exclusive licence to use the Service for the duration of your subscription.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Create Entrance B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the Service.

Our total liability for any claim shall not exceed the fees paid by you in the three months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time if you breach these Terms. Upon termination, you may request an export of your data within 30 days before it is deleted.

11. Governing Law

These Terms are governed by the laws of the Netherlands. EU mandatory consumer protection provisions apply in full to customers located within the European Union.

Disputes shall first be attempted to be resolved through good-faith negotiation.

12. Changes to These Terms

We may update these Terms from time to time. We will notify active customers by email at least 14 days before significant changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

13. Contact

For any questions regarding these Terms, please contact:

Create Entrance B.V.
Binderij 7Hbis, 1185 ZH Amstelveen, the Netherlands
KvK: 56248644
info@create-entrance.com